Your policy: start, renewal and cancellation
Here are some key things to know about managing your cat insurance policy.
When does cover start?
When you first take out a policy, there are waiting periods before full cover begins:
- Accidental injuries: not covered in the first 2 days
- Illness or symptoms: not covered in the first 14 days
- Death linked to illness: not covered in the first 14 days
- Loss, theft or straying: not covered in the first 14 days
These waiting periods usually don’t apply if you’re renewing or switching from a comparable lifetime policy.
You’ll also have a 14-day cooling-off period. If you cancel within this time and haven’t made a claim, you’ll receive a full refund.
How do I renew my policy?
Your policy will renew automatically each year unless you choose to opt out.
You’ll receive a reminder around 21 days before renewal, including your updated premium.
Will my premium change?
It’s likely. As cats get older, they’re more likely to need treatment, which can increase the cost of cover over time.
How do I cancel my policy?
You can cancel your policy at any time.
- Within the first 14 days: full refund (if no claims made)
- After 14 days:
- Payments stop once any outstanding premiums are settled
- You may receive a partial refund if you’ve overpaid
We won’t refund any premium if a claim is made on the policy. If the claim is due to death, loss, theft or straying, then we’ll only charge you for the cover you received. For other claims, you’ll need to keep paying your monthly premium.
What happens if I miss a payment?
If you miss a payment, you can catch up through your account.
If payment remains outstanding for more than three weeks, your policy may be cancelled.
If you’re having difficulties, it’s best to contact us – support may be available to help you manage payments.