We’ve made some updates to your policy!
Below, we’ve run through some of the main changes to your policy terms that may affect you.
Changes to your policy terms can be found in your updated policy wording booklet.
| Cover update | What this means |
|---|---|
| Product name change | We have decided to change our direct product name. This means that if you book a policy via our website, you will have a Petgevity Lifetime Plus policy. Don’t worry, there is no impact to your cover levels, they are all still the same! |
| Change of fraud wording | Our underwriters have made a change to their fraud wording, please see below: Your policy could become invalid if you or someone acting for you: • Knowingly provides information to us that isn’t true; • Mislead us in any way to get insurance from us, obtain more favourable terms or a reduced premium. To avoid committing fraud, don’t: • Knowingly provide information to us that isn’t true; • Mislead us in any way to get insurance from us, obtain more favourable terms or a reduced premium; • Make a claim under the policy knowing it to be false or fraudulently exaggerated in any way; • Submit a document in support of a policy or claim knowing the document to be forged or false in any way; • Make a claim for loss or damage deliberately caused by you, or on your behalf without telling us; • Engage in any other behaviour to gain monetary benefit that you wouldn’t normally receive. If you’re found to have committed fraud, we: • Won’t pay any part of the claim; • Will cancel your policy from the date the fraud occurred; • Won’t return any premium paid; • Will ask you to pay us back any claims we have paid from the date the fraud occurred; • May take legal action; • May pass your details to relevant agencies to prevent fraud and money laundering. |
| Change of Data Protection wording | We have updated our data protection wording on how we use your personal data. Please see page 44 of your policy document for more details. |
| Great Lakes address change | Our underwriters have moved address! The new address where they are registered is: 1 Fen Court, London, UK, EC3M 5BN. |
| Making changes to your policy | We have made the wording clearer under this section as to what is classed as an increase to your cover level. You’ll need to answer some health questions about your pet. if you want to: – Increase vet fee limit – reduce the amount of excess – reduce the amount of bill share – add our optional “dental illness” cover. • Choosing a lower amount of excess is an increase in cover. • Choosing a lower percentage of bill share is an increase in cover. |
| Opening hours | We have now included our bank holiday opening hours in your policy wording document. Opening hours: Monday to Friday: 08.30am – 6pm Saturday and Bank Holidays: 9am – 5pm Sundays: Closed |