Global Microsoft outage

A major global IT outage affecting Microsoft services is currently disrupting digital systems and online platforms worldwide. Petgevity systems and email servers are running normally, and our website is fully operational.

What you can still do as normal

Can I still buy a policy?

Yes. You can get a quote and purchase your pet insurance on our website or by phone without issue. Payment processing is working securely, and your policy is confirmed on our system the moment your transaction completes. Your cover starts as normal from your chosen start date.

Make a claim

Our claims service is running as normal. If you need to make a claim, you can start your claim through our usual channels.

Speak to our team

Our customer service team is available by telephone as usual to assist with your pet insurance.

What is affected

Why have I not received my policy documents on email?

Due to the global Microsoft outage some emails may be delayed, as soon as the issue is resolved you will receive your documents.

Please be assured:

• Your cover begins from the exact date and time you selected during purchase, even if your confirmation email has not landed in your inbox yet.
• Your documents will arrive automatically as soon as Microsoft resolves their email service issues.
• You do not need to purchase another policy or submit another quote.

Buying last-minute?

If you have just purchased your policy and not yet received your policy via email, you are covered. What you need to know:

Your cover is active: Your policy is fully in place and valid from your chosen start date. Please take a screenshot or note down your Policy Reference Number shown on your confirmation screen for your records. Alternative delivery and paper copies: We will email your digital copies as soon as Microsoft resolves the issue. Need proof of cover urgently: If you need immediate verbal confirmation of your policy please call our team directly, you can find our contact details here.

Existing customers: You can still access your account and login as normal. However, if you want to reset your password please be aware that some reset emails cannot be delivered by Microsoft at this time. If you need urgent assistance accessing your insurance details, please call our customer service team and we will assist you directly.

What happens next

We are tracking Microsoft’s global recovery updates closely. As soon as Microsoft restores incoming mail delivery, all queued confirmation emails will arrive in affected inboxes. We will keep this page updated with the latest status.

Still need help?

Contact us here